FAQ

SHIPPING INFO & POLICIES

RETURNS & EXCHANGES

Should you decide to return your purchase for any reason, you may do so within 10 business days of receiving your order for an exchange less the cost of shipping and handling. If you received an incorrect order or the item is damaged, shipping will credited.

All SALE items are final and cannot be returned.

Items must be packed in the original box with the original packaging materials as damaged returns will not be honored. Please contact us if you plan to return a purchase to obtain a Return Authorization code. All returns must be shipped insured to the following address:

Gabrielle’s Garden LA – Returns
Street
State zip
Ref: # Return Authorization Code

All of our designs are carefully inspected and sent to you with adequate packaging materials. Please file a claim directly to UPS (800-PICK-UPS or 800-742-5877) if any visible damage to the package results in damage to the product within 24 hours of receipt. No claims for damage will be accepted without a claim confirmation number issued by UPS. It is the purchaser’s responsibility to keep all packaging materials and boxes for inspection by UPS. Once we receive notification from UPS that an inspection has been performed, we will immediately replace the merchandise at no additional cost.

CARE INSTRUCTIONS

Given the lasting nature of our designs, we recommend that the flowers be kept out of direct sunlight and dusted often for optimal freshness.

Faux flowers need to be dusted as often as any other accessory in the home (like lampshades, picture frames, etc.) Use a Swiffer duster or a hair dryer set on a low, cool setting. Cool air is better since the hot air may change the form of the flower by warming the fabric. You certainly wouldn’t want your flowers to wilt!

You can use a can of compressed air (like the ones sold at office supply stores to clean computer keyboards) and blast the air into the blossoms. The compressed air is also good for dust that has settled onto the faux water.

For orchid blossoms and leaves made of latex covered fabric, use a damp cloth (with water) to wipe down the petals and leaves. Since the fabric is protected, the blossoms and leaves will not change color or form.

PRIVACY & SECURITY

We are committed to protecting the privacy of our customers. By using the Gabrielle’s Garden LA website, you are accepting the terms set forth in this Privacy Policy.

Personal Information In order to process an order on our website, you will need to provide us some personal information including your first and last name, billing address, shipping address, phone number, email address and credit card number. This information will only be used by Gabrielle’s Garden LA for the purpose of fulfilling orders, tracking your purchasing history, providing more helpful customer service and for general marketing purposes.

Your email and mailing address will be used to confirm your orders and to receive special promotions from Gabrielle’s Garden LA . WE WILL NOT SELL any of your personal information. If you no longer wish to receive promotional mailings from Gabrielle’s Garden LA, you may opt-out by sending an email to [email protected]

Changes to Privacy Policy

Gabrielle’s Garden LA reserves the right to change its Privacy Policy and any changes made will be posted on this page.
Therefore, you should periodically check this page for changes.

Thank you for visiting Gabrielle’s Garden LA. If you have any questions or need assistance, please email at [email protected]

All orders are shipped within five to seven business days by UPS Ground, FedEx or US Priority Mail for domestic orders or by US Mail for international orders. Should you wish to receive your order sooner, please email Gabrielle’s Garden LA Monday through Friday, between 10 a.m. and 5 p.m. PST for shipping options.

Please note that international shipping costs do not include import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Gabrielle’s Garden LA has no control over these charges, nor can Gabrielle’s Garden LA predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.